Frequently Asked Questions

Phreaze Factory – FAQs & Terms

Our Commitment

At Phreaze Factory, we want you to be completely satisfied with your custom products. We’ll always advise you on the best combinations of printing styles, vinyl types, and garments for your needs.

Please note:

  • Your chosen combination of printing methods, vinyl types, and garment material (especially if supplied by you) can affect the final product quality. For example, some vinyls last longer than others, and lower-quality garments may wear out more quickly.

  • As all items are custom-made (each requiring setup and materials), we cannot offer refunds once production is complete.

If we make an error in producing your item as requested, we will gladly provide a replacement, store credit, or refund where applicable.

FAQs

1. What is the best format to provide for printing?

  • For best results (especially if vinyl cut method is required and you want the background cut out), please send a vector file – usually .ai or .eps. Other formats like .svg or .pdf can sometimes be vector files. These can be resized without losing quality.

  • Transparent .png files can also work with the DTF method only, but they must be large, high-quality files.

  • For images where the background doesn’t need removing (e.g. photos), a high-resolution .jpeg or .jpg works fine as well. 

Tip: Images should be at least 150 DPI or 1200 pixels (on the longest side) to print clearly. Low-resolution images may appear blurred or pixelated. (Note: Images that look sharp on screen may not always print well if the resolution is too low.)

➡️ Email your artwork to customprints@phreazefactory.com if you’d like us to check it before ordering.
➡️ Learn more about our printing methods on our Design & Care Instructions page.

2. Which garment should I choose?

We’re constantly adding new styles to our catalogue, but we also have additional options not shown online.

➡️ Contact us if you can’t find the exact garment you want.

3. Can I bring my own garment?

Yes, but:

  • A surcharge applies, and we need to see the garment first to confirm we can print on it.

  • Generally, if it can safely be ironed without melting or discolouring, we can print on it.

  • Important: We can’t guarantee the final result when using your own garment as the fabric etc have not been tested by us.

➡️ Get in touch if you’re unsure about your garment’s suitability.

4. Which vinyl colour should I choose?

Here’s a guide:

  • Standard: Plain colours, semi-gloss/gloss finish. Most durable.

  • Matte: Same as Standard but with a matte finish. Most durable.

  • Metallic: Shiny, foil-like texture. Medium-term use.

  • Mirror: Reflective, foil-like. Best for special occasions/low use.

  • Flocking: Fuzzy texture, great for hoodies/caps. Medium-term use.

  • Sparkle Glitter: Glittery, textured. Best for special occasions/low use.

  • Neon: Bright colours, standard texture. Most durable.

➡️ There are always new colours and finishes coming out. Contact us for advice if unsure.

5. Which canvas finish should I choose?

  • Matte: Soft, non-shiny look. Recommended for portraits and photos of people.

  • Gloss: Vibrant and shiny. Recommended for landscapes or bright imagery.

6. How long does it take?

  • Most orders are ready for pickup or dispatched within 5–7 working days (often sooner) once payment is received.

  • Larger or complex orders may take longer – we’ll confirm timeframes for these at purchase.

  • Delivery options:

    • CourierPost (NZ-wide, tracking included)

    • Pickup from our Historic Village or Poike locations

➡️ Please let us know your deadline when placing your order.

7. Do you offer large-order discounts?

Yes! Discounts usually start at 26 items and increase with volume.
➡️ Contact us to discuss your order.

8. Do you have minimum order quantities?

No – we support the “little guy”! Our minimum order is just 1.

9. Do you print gang regalia?

No.