Shipping policy
Phreaze Factory Custom Prints — Shipping & Handling Policy
1. Shipping & Handling
Shipping fees include postage, packaging and handling costs associated with preparing and sending your order.
Packaging and handling costs are fixed, while postage and transport costs may vary depending on the size, weight and destination of your order.
We use appropriate packaging for the products being shipped and take reasonable care to ensure your order is securely packaged before dispatch.
2. Dispatch Time Frames
Our dispatch time frames vary depending on the product ordered, the quantity required and whether your order requires additional production or preparation.
As a general guide:
- Clothing and garment printing: usually dispatched within 3–5 working days, provided the order is not particularly large or complex.
- Paper products, signage and some other custom products: may take up to 3 weeks to complete and dispatch.
- Larger, complex or multiple-product orders: may require additional processing time.
These are estimated production and dispatch time frames only and are not guaranteed delivery dates.
If your order contains products with different production time frames, we may wait until the full order is ready before dispatching it, unless otherwise arranged with you.
Please contact us before ordering if you have an urgent deadline and we will do our best to accommodate you.
You will receive an email notification when your order has been dispatched, including tracking information where tracking is available.
3. Group Your Items When Ordering
We recommend placing items you would like shipped together in one order where possible. Special items such as DTF Gangsheets cannot be grouped.
Shipping fees include both handling and postage costs, and postage charges can increase based on the weight, size and destination of each shipment.
We cannot combine or group separate orders placed at different times, even if they are being sent to the same address. Each separate order will incur its own applicable shipping and handling charges.
If you know you require multiple products, placing them together in one order may help avoid unnecessary additional shipping costs.
4. Tracking & Delivery
Orders are generally dispatched using a tracked delivery service where available. Tracking details will be provided by email once your order has been shipped.
Once your order has been handed to the delivery provider, delivery times are outside of our direct control. Delays may occur due to courier or postal network congestion, weather, public holidays, rural delivery, high-volume periods or other circumstances beyond our control.
The delivery time shown by a courier or postal provider is an estimated transit time and not a guaranteed delivery date.
If tracking shows that your parcel has been delivered but you cannot locate it, please check with other members of your household or workplace and contact the relevant delivery provider in the first instance. We will assist where we reasonably can.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at the time of ordering.
Please carefully check your address before completing your purchase.
We are not responsible for delays, additional delivery charges or parcels being returned to us where an incorrect or incomplete address has been provided by the customer.
If an order is returned to us due to an incorrect address, additional shipping costs may apply before the order can be resent.
6. Damaged or Missing Parcels
We take reasonable care when packaging your order to help protect it during transit. Boxes, bags and other packaging are selected to provide appropriate protection for the products being shipped.
However, once an order has been dispatched, it is being transported by a third-party delivery provider and may be subject to handling conditions outside of our control.
If your parcel arrives visibly damaged, please photograph the packaging and the contents before disposing of anything and contact us as soon as possible.
If your parcel appears to be lost or has not arrived within a reasonable period, please contact the shipping provider directly (using your tracking information) in the first instance, and then us, if you need further assistance so we can help investigate the delivery with the relevant carrier where appropriate.
7. Customer Responsibility for Delivery
Unless otherwise agreed, orders are dispatched to the delivery address supplied by the customer and are sent using the selected or applicable delivery service.
Customers are responsible for ensuring that someone is available to receive the parcel where required, or that the nominated delivery location is reasonably secure.
Once a parcel has been delivered to the address provided by the customer and recorded as delivered by the carrier, we cannot accept responsibility for theft, loss or damage occurring after delivery.
8. Production Time vs Delivery Time
Please remember that production/processing time and delivery time are separate.
For example, an order with a 3–5 working day production time may then require additional working days to travel through the courier or postal network.
We recommend allowing additional time if your order is required for a specific event, performance, birthday, business launch, deadline or other important date.
If you have a specific deadline, please contact us before placing your order so we can advise whether the requested time frame is achievable.
9. Shipping Restrictions & Large Orders
Some products may require special packaging, handling or a different delivery method due to their size, weight, shape or material.
Large signage, bulky orders or orders containing multiple products may incur additional shipping charges where standard shipping does not adequately cover the delivery requirements.
If additional shipping costs are required, we will contact you before dispatch where applicable.
10. Acceptance of Shipping Terms
By placing an order with Phreaze Factory Custom Prints, you acknowledge that:
- Dispatch time frames are estimates and vary by product.
- Delivery times are determined by the relevant delivery provider and are outside our direct control.
- Separate orders cannot be combined for shipping.
- Customers are responsible for providing accurate delivery information.
- Tracking information will be supplied where available.
- Shipping and handling fees apply to each separate order.
- Additional time may be required for large, complex or custom orders.
We will always do our best to process and dispatch your order as efficiently as possible while maintaining the quality of the products we produce.